Where Do Customers Go When They Leave You— And Why?

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Give the client some space if needed. And work to reconnect with the client based on empathy and genuine concern for their needs – not just endlessly “checking in” with a sense of sales pressure.

When You Improve Phone Skills, You Improve Your Customer Experience
It may not be your department, your issue or your job, but if it is the customer’s problem, you need to show concern. You will win customers and influence people every time when you use good phone skills.

Do you sometimes wonder where your customers have gone?

In a study by the International Customer argentina telegram data Research Institute, individuals gave the following reasons for becoming “non-repeat” customers:

1 percent died
3 percent moved
5 percent said friendships
9 percent said competition
14 percent were dissatisfied with the product
68 percent cited an attitude of indifference by employees
Employee Attitude Matters When Making First Impressions
How many times do you think that employee attitude is communicated by phone?

Very often the telephone is the first and only contact that people have with your organization.

Make sure that this experience is the best you and your employees have to offer so that first-time callers become repeat customers.

5 Tips For Improving Your Phone Skills To Win Customers
Smile when you answer the phone.
Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.

Answer the phone on the first ring, certainly no later than the third ring.
If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don’t care.