Increasingly present in our lives and valued by consumers, self-service is an indispensable strategy for companies seeking to increase productivity, optimize relationship operations and create positive experiences with customers.
In the era of the Internet of Things (IoT), the future of customer service lies in the interaction between companies and consumers, which makes processes much more dynamic, faster and more efficient.
In this article, we will provide valuable information that will cambodia phone number data help you manage your company’s customer service, as well as show you the benefits of self-service for your business. Stay tuned!
In an increasingly competitive world, it is essential to adopt strategies that allow for more fluid communication between companies and consumers. Therefore, investing in customer service technologies has a direct impact on your business's profits.
According to a study by Microsoft's Global State of Multichannel Customer Service Report, 96% of respondents stated that efficient customer service is important when choosing which brands they can become loyal to.
This same study found that at least 75% of consumers stopped doing business because of a bad support experience and 59% said they did not return after a negative customer service experience.
Given this data, it is very important to know that quality of service is one of the main factors in customer choice. Therefore, it is necessary to create clear strategies and adopt tools that help in this process.
Therefore, managers need to apply technology to customer service. To help you with this task, we have listed the main trends in this area below: