End-to-end immersion into each manager and each call

[AsaduzzamanFoysal]

An additional benefit of using a control system is the reduction of staff turnover. Small teams often cannot afford constant monitoring of the status of employees. Here, you will immediately be able to see regular slumps of managers in specific processes. It is always cheaper to retain employees than to hire new ones. Timely identification and elimination of problems faced by managers contributes to increased job satisfaction and reduces the likelihood of leaving the company.

There is no longer a need to manually monitor each employee and listen to all calls. The neural network collects accurate and objective information on each manager and all their calls, providing it to you in convenient reports.

Convenient dashboards for call quality control
Analysis of the spoken/listened/monologue ratio
The neural network allows us to analyze metrics such singapore mobile database as the amount of time the manager “talked” and “listened,” as well as the presence of an “overly long monologue,” which kills conversion. This data is important because it allows us to identify cases where the manager may overly dominate the conversation, which inevitably leads to the client losing interest.

According to our research, the client loses interest and stops listening to the manager after 20-30 seconds if the manager speaks without pauses and does not ask questions that support the dialogue. Of course, this negatively affects the quality of communication and leads to the client leaving for competitors.