Your routing system can collect this data in three main ways:

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Call Qualifying
First, you have to determine caller intent. Why are they calling you, anyway? You’ll need to collect and analyze this data to get them in the right queue—and to the right person.


First, and most obviously, your system will consider the thailand telegram data number your caller dialed. Support? Sales? Or, an extension for Billy in sales?

Second, the Interactive Voice Response (IVR) system provides callers a phone menu to key in their calling purpose, as well as additional customer information.

Third, your CRM can match the caller ID and provide other relevant information on the inbound caller, such as their account history and recent interactions.

Close tackles the customer data part, with its eyes closed. (We are a CRM, duh.)

But the system also offers a built-in Phone Menu using IVR to route callers and connect leads with the right person at the right time. You can program each option to pass through to a specific person or department, forward to an external number (if that’s your setup), send to voicemail—or repeat the options.

This is one of our Premium Phone Number add-on features, and the upgrade runs an extra $19 per line per month on top of your standard phone rental rates.