“The speed of the customer service is insane! They are so fast, it's really great. It's the best customer service I have ever met.” – Damian Z.
“Oh, I must mention their fantastic Customer Support team. They're super quick & knowledgeable and answer my questions rather than deflecting them. They even wrote a Python script to address some of our migration issues.” – Ben Y.
“I love the ease of use as well as the customer service. The support team can fix a problem most of the time within the first hour of being notified about it.” – Cooper C.
Close support is available to all customers at all times. Our average workday response is just 90 minutes, and most tickets are resolved in two responses.
The Close Support Team. Aren’t they fantastic?
The Close Support Team. Aren’t they fantastic?
On the other hand, Pipedrive only offers automated jordan telegram data chatbot and Help Center support for their Essential plan. On higher-tier plans, you can get live chat support, but we hear the quality isn’t great. These are comments from real users about Pipedrive’s support:
“Customer service is Autobot, and then you're sent to a live person, and then if they cannot solve the problem, you get a specialist. They have no screen share. It's slow and frustrating. What should take 5 minutes you can easily burn an hour.” – G2 Reviewer.
“They do not seem to have a ticketing system. Chat was the only option available, and we had to reexplain our case to over ten support staffers!” – G2 Reviewer.
Both Close and Pipedrive talk about being CRMs built by salespeople, for salespeople. We both talk about serving small businesses.