This is achieved through a delightful onboarding experience and valuable products.
“Onboarding” describes the experience a user takes from signing up to becoming an engaged user.
This phase consists of two elements:
Their first experience — This entails everything a user experiences right away when they first sign up or make a purchase. If you lose them here, you may lose them forever.
Follow-up engagement – This includes messaging emails, push notifications, sales, customer canada mobile database support, and content that keeps them engaged with your company after they sign up.
On this page, I'll cover Phase 1: The user's first experience. You'll learn:
How to Build Engaging Onboarding Training
How to move users along the growth funnel
How user referrals and virality can improve onboarding
Bootstrapping strategy
To create an onboarding experience that encourages users to fall in love with your product, consider four steps:
First, determine the value of your product to your users.
Plan the process by which the user experiences that value.
Identify obstacles in the process.
Use your facilitation experience to address these obstacles.