Email notifications in Freshdesk

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Add multiple support emails
Setting rules allows you to assign emails to specific agents or teams based on criteria such as urgency, topic, or customer type. The tool also features a shared inbox where team members can collaborate on customer emails.

It also allows you to automatically send notifications to customers and agents when there are austria telemarketing data updates or changes to a ticket, keeping all parties informed in real time.

Additionally, FreshDesk has internal notes, responsive in-box, SLA management, and a collision detection feature to improve communication.

It also allows you to configure advanced settings like DKIM and SPF records to improve email deliverability and security.

Pros of FreshDesk :

We like that FreshDesk keeps all email communications in a single thread. This gives you a history of conversations for both agents and customers.
The software has amazing features like creating a self-service portal through forum support , FAQs, a help widget, and AI automatic voice responses.
Provides in-depth analytics and reporting.
FreshDesk has live chat and chatbot support.
During testing, we found that it integrates with several email services, including Gmail and Microsoft Office 365, to send and receive emails directly from Freshdesk.
Cons of FreshDesk :

If you have a small business, using this tool can be overwhelming because it has so many features.
Why we recommend FreshDesk: FreshDesk is an optional email management option. It is ideal for fast-growing businesses that need to provide efficient support.