Send customer feedback survey

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Customer support should send a customer feedback survey within 10 days of order confirmation. You might ask them to provide feedback on multiple aspects of your user experience, including: How do they purchase from your site; is it because of price, availability, shipping, return policy, search results, or other reasons? How did they find your business; search engines, referrals, social media, comparison sites, someone's blog post, online advertising or something else? Get their feedback on your product/service, quality, price, availability, and factors that influence buying decisions.
Overall user experience? Very relaxing
How is the overall user experience? Specifically, ease o honduras cell phone number list f site navigation, customer service experience, delivery times, quality of communication, suggestions for improvements, or areas that were problematic but not fatal to the transaction. Make sure you seek their feedback for the purpose of customer satisfaction and not for cross-selling.
Make sure your live chat system
.Live Chat Make sure your live chat system has a feedback feature that allows customers to rate their experience and leave reviews. It’s also important to ask open-ended questions to gather more detailed feedback. Encourage customers to share their thoughts, respond to their inquiries promptly and courteously, and ensure they know their feedback is valued.