WhatsApp has become in recent years one of the most used messaging applications worldwide. Currently, if you ask any of your friends if they use WhatsApp at least once a day they will tell you yes. Used by both people and companies, this gives it a banner of multiple uses. Among these uses, we have the leisure, to talk with relatives, work groups, study groups, to sell and buy products
This application has 3 main versions, the first is the normal job seekers database version that we all know, which we use to communicate with our loved ones, then we have WhatsApp Business which is dedicated to businesses and has several special features like catalogs, quick replies, etc. Finally, we have the WhatsApp Business API which is dedicated to small and large companies that want to use the application in a more specific way.
A very important fact is that to be able to access the WhatsApp Business API, it is necessary to do so through a tool that will act as an intermediary for your company to communicate with WhatsApp. Among this type of company, we have among others, Callbell.
We fully understand that the majority of companies in 2023 are advanced in their business in a digital environment. For this, we know that having several WhatsApp numbers is very important for the business to communicate with its customers efficiently.
We know that many companies have multiple WhatsApp numbers for different departments, brands or different types of services and this is how they centralize and organize the information of each service. This simplifies customer support and avoids accumulating information. Except that the problem here is that conversations and some information can get lost.