Today we want to talk about how to avoid losing customers and how to get

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Put yourself in your customer’s shoes and try to guess what might irritate them when dealing with companies? Probably long waits on hold, inability to get through, constantly hearing the mantra “your call is very important to us” etc. Often this results in the customer angrily hanging up the phone without getting what they wanted. All of this can potentially affect your profits, since if customers call you, they are probably willing to pay money for your products or services.


Call back


Of course, if a customer canada telegram calls you but decides not to wait on hold, you need to call them back before they call your competitors. When your company receives a call, the number of the caller is recorded. And if the call is dropped, it may mean that the customer is already calling another number to order something from another company.

However, you can avoid this situation and reduce the time it takes for customers to call you. Place a special short number on your website or in your ad. Your potential customers can leave a request for a call by sending a text message to this number. After that, you can call them back and tell them about the products or services they are interested in.

Send SMS


Another option that allows you to quickly respond when the client hangs up instead of waiting on the line is to send him an SMS. This option is well suited for companies that simply cannot call back immediately due to a large number of calls, the absence of operators or managers at work, or for other reasons. Calling back clients when they have already hung up does not make sense, since you will most likely run into an answering machine. It is better to send a message with information or even a profitable offer.

You can send an SMS with information about the time when the manager will call them back. This will simultaneously relieve the client's stress and help maintain their loyalty.

Feedback via SMS


This option is somewhat similar to the previous one. The difference is that all communication with clients occurs only via text messages. It is reasonable to ask why you need to use SMS when there are so many messengers and specialized bots for websites these days. But do not forget that not everyone has a phone or other gadget with Internet access. Therefore, SMS can be an ideal option for feedback.

Customers are very important for every company. Therefore, finding the perfect way to communicate with them is a priority for any business. You can choose one of the options or combine several of them and stay in touch with customers at any time.