A reliable customer service is a must for any affiliate platform. If you run into problems, the last thing you want to do is wait a week for a customer support agent to respond to you.
A good affiliate platform should offer you a variety of quick support options when you need them. In this section, we will go over the different customer support services of these platforms, so you know what to expect.
Technical support: JVZoo
JVZoo has two support options . You can access the all b2c data included have JVZoo knowledge base or submit a customer support ticket:
JVZoo Support Page. At the top you can "Search Support Articles". Below this, you have three rectangular buttons (blue, red, green) that display "JVZoo Knowledgebase, Create a Support Ticket, and JVZoo Hosting Support".
JVZoo's knowledge base offers several useful FAQ articles. However, the form to submit a ticket is quite long and tedious:
JVZoo's support ticket page requires extensive information such as: name, email address, transaction ID, and more.
Unfortunately, JVZoo's customer support isn't the most comprehensive. However, this could be because users encounter fewer problems on such an established platform.
Support: ClickBank
Like other affiliate platforms, ClickBank has extensive written resources. When you need guidance, you can check out the Help for Sellers or Help for Affiliates pages:
ClickBank's support page shows a black headset and a white keyboard.
However, there are a few things that make ClickBank's customer services stand out. In addition to an extensive knowledge library, they offer live chat and phone support (in up to five languages).
Of course, you don't want to have too many problems with your affiliate platform. However, it's always good to know that there's a person on the other end to help you when you need it.
Support for JVZoo vs ClickBank vs Easy Affiliate
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