Most e-commerce sites use social media channels like Instagram, Facebook, YouTube, and TikTok to share content and increase engagement. Social media is great for promoting products and sharing interesting content, but be aware of questions and complaints about products or delivery and handle them appropriately.
When it comes to response times, what do your potential customers expect? There are no big surprises: expectations are high : 32% expect a response within 30 minutes, while 42% expect a response within 60 minutes. On the other hand, only 2% use social media for customer service .
Response times aside, each channel has its malaysia telegram number database own unique challenges and it’s often difficult to know what to focus on first. Luckily, there’s more to come…
Instagram comments section or tweets aside, your prospects and customers will be reaching out to you with issues and questions through a variety of messaging channels. Depending on their preferences, customers and visitors will message you on WhatsApp, Facebook Messenger, SMS, and more. We recommend sending surveys to find out which channels they prefer and prepare for an influx of messages from those they choose.
Many growing e-commerce brands find our communication platform a great tool to monitor customer messages and ensure quick response times. From WhatsApp to Instagram Messages, our API solution lets you use the conversational channels you prefer and manage them efficiently.