service: what are the differences?

[muniyaakter]

And yes, he is often willing to spend even more.

Customer care and customer
Although we often talk about “customer service” north korea business email list meaning everything that is part of the customer-company relationship, there is actually a distinction between customer care and customer service.

Customer care : " customer care " includes all those activities that have the aim of attracting the customer to purchase , which resolve doubts and questions and help the customer in choosing the product or service best suited to his needs.

But not only that.

It also deals with designing all those marketing activities related to the brand to increase the credibility of the company, the trust that the customer can nurture and take care of the quality of the products and/or services.

Customer service: “customer assistance” instead comes into play when the customer is already an integral part of the company but needs post-sales support . Customer assistance, for example, is made up of call centers, emails for complaints or a toll-free number for technical assistance…