In the member management strategy, "satisfaction survey" is an indispensable link. It is not only a one-way evaluation process, but can also be regarded as an interactive mechanism that allows every member's voice to be fully heard. And through quantitative survey results, it helps clinics find room for improvement, thereby improving overall operating efficiency.
However, the traditional paper-based satisfaction survey method is more time-consuming and members are not very willing to fill it out. If the LINE official account is combined with the CRM service, not only can the satisfaction survey questionnaire be automatically sent after the operation, but also through the diversion mechanism , guide customers who have a good medical experience to leave positive reviews online, and feedback about poor experiences will be kept in the background, allowing the hospital to know the voices of customers and improve service details while avoiding affecting the clinic's reputation!
Finally, please note that the satisfaction survey will not be azerbaijan mobile phone number list a regular form, but more like a long-term, iterative process. With the optimization, adjustment and expansion of clinic services, and the needs and expectations of members may also change over time. Questionnaires should be continuously adjusted to ensure that the data indicators obtained meet the requirements.
Conclusion
Good membership management can not only attract new customers, but more importantly, maintain and deepen the doctor-patient relationship. However, as the number of clinic members increases, the time and effort required to invest every day may also increase. For counter staff, , customer service staff are no small burden. At this time, they can make more use of digital tools to effectively deliver personalized messages and activities to target audiences, so that clinics can manage members in a more time-saving, effort-saving, and cost-saving manner.