Discover 4 common mistakes in supplier service and why you should correct them

[shukla7789]

Why can a supplier relationship impact the entire supply chain?
Check out 4 common mistakes when dealing with suppliers (and how to fix them)
1. Have multiple channels for serving suppliers
2. Knowing the suppliers only superficially
3. Failure to document relevant information
Tip: If you don't have a platform, a good spreadsheet will do!
Service record spreadsheet: manage calls in one place. Download now!
4. Failing to gather constant feedback
Many companies focus a large part of their investments on moj database service in order to improve the shopping experience and allow the consumer to feel closer and more welcomed by the brand. But when we look at the other end of the supply chain, we see another relationship that is equally important but often does not receive due attention: customer service .

What many organizations forget is that partnering with third parties can impact relationships with consumers , proving that care such as serving suppliers can bring benefits to the entire supply chain .

Let’s understand better why and how this relationship can be improved? Keep reading!

Why can a supplier relationship impact the entire supply chain?
Rather than offering a complex explanation of the importance of this relationship, let's look at an example that shows, in even more detail, our point?

Imagine you own a company that produces wellness products such as candles, incense, aromatherapy and essential oils.

One day, a large retail website decides to sell your products. But for the partnership to happen, you need to deliver at least 100 units of all 25 products in your catalog, that is, 2,500 products, within a period of one week.

Soon after the euphoria of this achievement, concern begins since candles, which are their best-selling products, are low on stock. What is their first action? Contact the supplier to urgently purchase more raw materials.

Now this story can have two very different endings, depending on the company's relationship with the suppliers of paraffin and wick, two important ingredients for production.

In other words, investing in relationships with suppliers can make all the difference in helping your company grow and have more confidence in its processes.

Check out 4 common mistakes when dealing with suppliers (and how to fix them)
1. Have multiple channels for serving suppliers
Suppose the Procurement team of the wellness products company we mentioned above is made up of three employees and a manager.

Employee A had agreed via WhatsApp Business with the supplier that the delivery of raw materials would take place at 8 am on July 2nd, but Employee B receives an email from the supplier informing them that they had a production problem and the delivery would need to be changed to 2 pm on July 3rd.