My order is delayed, what should I do?

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Photo by Andressa Barbosa
By Andressa Barbosa
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5 min read
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In: About the platform
When an order does not arrive on time, both the customer and the seller may face frustration and doubts about how to proceed.

However, setbacks can happen and you need to know how to find solutions to these challenges.

In this content, we will explain the procedures used by the Post qatar number dataset when orders are delayed for some reason, and how to obtain information and help.

In addition, you will find additional tips to minimize the negative effects of when the order reaches the consumer after the deadline, focusing on maintaining a positive experience in online sales.

What you will see here:

When is a delivery considered late?
Delayed order from the Post Office: what now?
How to file a complaint with the Post Office for delayed orders
Am I entitled to compensation for a delayed order from the Post Office?
How does freight service generated by SuperFrete work?
What can I do when my order is delayed?
Best practices to reduce friction in case of delays
Get cheap shipping and personalized service

When is a delivery considered late?
According to the Post Office, a package is considered delayed when the first attempt to deliver the package or make the item available for collection takes place after the stated deadline .

It may seem obvious, but it is quite common to confuse the estimated arrival time of the package with the end of the delivery period. Therefore, the delivery delay only starts to count after the end of the established period.

That is, the day after the day scheduled for the package to arrive at the recipient's address.

Delayed order from the Post Office: what now?
The first step when there is a delay in a package sent by the Post Office is to open a search period . This process is done automatically by the carrier and will appear with an update in the object's tracking .

You can wait for this process to be completed and monitor whether the delivery is made or not via the shipment tracking. Or you can file a complaint on the Correios website.

How to file a complaint with the Post Office for delayed orders
If a postal order is delayed, you don't need to go to a branch; you can file a complaint online. Here's how:

Access the My Post Office website
Log in to the Meus Correios website if you have already created your account or register to access the service.