The PABX system, or Automatic Private Branch Exchange, works like a telephone exchange that makes calls over the internet. We have covered this topic on the blog, with several articles about its operation, features and benefits for companies. In this article, we will talk about the hybrid PABX and its features.
The COVID-19 pandemic has fueled a movement that has been gaining russian phone numbers momentum in recent years, to integrate the business environment into the digital world, with advanced tools and innovative resources in technology and communication. The PABX system is one of the most advanced resources in communication, which continues to be developed and updated.
There are several types of PABX, such as virtual, analog, IP, digital and hybrid. The choice of the ideal system must be analyzed according to the company's short and long-term objectives, available budget and number of employees. The PABX system, with all its possibilities and models, allows the development of a telephone strategy and policy customized to the company's profile.
One of the first telephony services on the market, still widely used in corporations, is the analog PABX. This model, compared to the others, has limited resources, basically to making and transferring calls, and requires technical support and constant maintenance. It usually has an IT team on site and available to employees, and requires regular system updates.
"Virtual PBX works via Voice over Internet Protocol, which we know as VoIP . With it, all calls between extensions are made free of charge, including between branches located in different states, as long as there is good quality internet.
Hybrid PBX
Hybrid PABX is the combination of two technologies, analog PABX and VoIP, and has been widely adopted by companies, especially those that already have an analog model infrastructure and want to enter the digital environment. The investment in analog PABX is high, so for new companies, it is recommended to invest in a fully or partially digital system.
The total migration from analog to digital is also considered high, and that is why the hybrid system is so important, as it allows the transition without excessively burdening the company. The hybrid system makes it possible to easily enter the digital environment and continue to use the well-known conventional system, since the VoIP installation is done quickly and easily, without the need to turn off the system or interfere with the work routine.
It is also important to consider the adaptation of employees and processes, which may be resistant to change or even have difficulty operating the system. Hybrid PBX enables a healthy transition for companies, observing improvements and disruptions, and the coherent development of a telephony policy, specifically suited to the business in question.