VoIP (voice over internet protocol) was developed in 1995, initially for long distance and international calls, and required high-quality broadband internet, which at the time was not yet offered on a large scale.
With the development and popularization of broadband, VoIP telephony germany business mailing list systems have gained ground in telephony. Now considered in a broader context, where voice is converted into data in a simple way, and this is transmitted digitally, with greater quality and speed, and at a lower cost.
Voice transmission over IP directly influences a company's internal and external communication. The speed offered by VoIP ensures that team interactions occur in an assertive and uncomplicated manner, and this is reflected in customer service. Customers are increasingly demanding and attentive to the culture of companies and how they strive to keep up with new technologies and offer better service.
"VoIP and PABX systems
The PABX (programmed exchange of private extensions) system works like a telephone exchange and enables an agile and efficient internal telephone network. There are several types of PABXs, including analog, hybrid, IP and cloud. Analog is already considered obsolete compared to the others, and offers the fewest features, in addition to having a very high maintenance cost due to the need for physical equipment and on-site technical support.
In IP PBX, physical space is not required, as well as devices and equipment allocated to companies. Only software installed on computers reduces costs and optimizes maintenance, which is done remotely. The basis for this system is VoIP, converting and transmitting data from one point to another, through a single telephone company, such as ligue.me. VoIP technology allows calls to be made from a remote extension, calls to be transferred to a new online number, and simultaneous calls from the same number.