What are CX, UX and CS and what are they for?
Posted: Sun Dec 22, 2024 10:41 am
CX, UX and CS
70 % of consumers spend more on companies that offer seamless and personalized experiences , and knowing what CX, UX, CS and UI are and why it is important to work on their design has a lot to do with that.
Here we explain what each of these terms means, what they are used for and what the differences are between them. Find out:
What is CX?
What is UX?
What is the difference between CX and UX?
What is CS?
What is the difference between CX and CS?
What is UI?
What is the difference between UX and UI?
What is CX?
The term CX refers to Customer list of phone numbers philippines Experience . CX encompasses a customer's complete experience with a business; that is, all points of interaction between the company and the customer:
blog content;
social networks;
emails;
website;
applications;
marketing actions;
medium;
after-sales service.
Through customer experience (CX), customers create impressions, perceptions, feelings and memories about the business throughout their journey, so it is important to pay special attention to this concept.
What is UX?
UX stands for User Experience . This term relates to the user experience with a company's physical or digital products and services and its objective is to make them:
desirable;
efficient;
intuitive;
attractive.
Users expect products to be easy to use or navigate, and to quickly provide them with the solutions they seek. UX is about designing that user experience so that it is fluid and in line with their expectations.
To find opportunities for improvement, the UX professional can conduct customer interviews, send out satisfaction surveys , and use the product to understand what needs to be improved in the UX.
Discover 13 strategies to improve customer experience + Actions to improve customer service and ensure customer satisfaction.
What is the difference between CX and UX?
The difference between knowing what a CX and a UX do is that customer experience (CX) is more comprehensive than user experience (UX) as it involves all points of contact with the company and goes beyond the experience with the product.
That is, CX encompasses a customer’s overall experience with a brand, while U
70 % of consumers spend more on companies that offer seamless and personalized experiences , and knowing what CX, UX, CS and UI are and why it is important to work on their design has a lot to do with that.
Here we explain what each of these terms means, what they are used for and what the differences are between them. Find out:
What is CX?
What is UX?
What is the difference between CX and UX?
What is CS?
What is the difference between CX and CS?
What is UI?
What is the difference between UX and UI?
What is CX?
The term CX refers to Customer list of phone numbers philippines Experience . CX encompasses a customer's complete experience with a business; that is, all points of interaction between the company and the customer:
blog content;
social networks;
emails;
website;
applications;
marketing actions;
medium;
after-sales service.
Through customer experience (CX), customers create impressions, perceptions, feelings and memories about the business throughout their journey, so it is important to pay special attention to this concept.
What is UX?
UX stands for User Experience . This term relates to the user experience with a company's physical or digital products and services and its objective is to make them:
desirable;
efficient;
intuitive;
attractive.
Users expect products to be easy to use or navigate, and to quickly provide them with the solutions they seek. UX is about designing that user experience so that it is fluid and in line with their expectations.
To find opportunities for improvement, the UX professional can conduct customer interviews, send out satisfaction surveys , and use the product to understand what needs to be improved in the UX.
Discover 13 strategies to improve customer experience + Actions to improve customer service and ensure customer satisfaction.
What is the difference between CX and UX?
The difference between knowing what a CX and a UX do is that customer experience (CX) is more comprehensive than user experience (UX) as it involves all points of contact with the company and goes beyond the experience with the product.
That is, CX encompasses a customer’s overall experience with a brand, while U