How AI Can Improve Company Performance Through Better DEX
Posted: Wed Feb 12, 2025 8:50 am
In tech circles these days, one topic drives every conversation: artificial intelligence (AI). Whether discussing the potential benefits of increased productivity or the potential risks, the role of AI in business is on the minds of everyone, from C-suite leaders to recent college graduate hires. AI is a hot topic because while people can see its promise, companies have struggled to find practical uses for it.
One area where AI has delivered clear benefits is improving the digital employee experience (DEX), which has become an increasingly important factor in company performance. My company’s Global Digital japan whatsapp number data Employee Experience (DEX) Survey found that 68% of those in both the Generation Z and millennial generations – who make up an increasingly large portion of the workforce – are likely to move on to other companies if their employer’s DEX is not up to par. A poor DEX degrades not only productivity and performance but can also hurt a company’s ability to hire and retain employees.
Delivering flawless digital experiences is hard. The flow of data in distributed cloud environments coupled with an exploding number of endpoints has exceeded the capacity of manual processing. Collecting huge volumes of data from containers, microservices, and other highly dynamic environments is one thing, but analyzing that data and using it to drive improvements in operational efficiency and employee happiness are substantial challenges. The complexity of this challenge and how well companies resolve it affects the quality of DEX.
One area where AI has delivered clear benefits is improving the digital employee experience (DEX), which has become an increasingly important factor in company performance. My company’s Global Digital japan whatsapp number data Employee Experience (DEX) Survey found that 68% of those in both the Generation Z and millennial generations – who make up an increasingly large portion of the workforce – are likely to move on to other companies if their employer’s DEX is not up to par. A poor DEX degrades not only productivity and performance but can also hurt a company’s ability to hire and retain employees.
Delivering flawless digital experiences is hard. The flow of data in distributed cloud environments coupled with an exploding number of endpoints has exceeded the capacity of manual processing. Collecting huge volumes of data from containers, microservices, and other highly dynamic environments is one thing, but analyzing that data and using it to drive improvements in operational efficiency and employee happiness are substantial challenges. The complexity of this challenge and how well companies resolve it affects the quality of DEX.