Market trends
From the pandemic to the rise of online shopping, not to mention the race for innovation and digital transformation : the last two years have inevitably changed not only consumption habits , but also reshaped the dynamics of the relationship between the company and the consumer , recognizing the increasingly important role of the latter ( customer centricity ).
All this has inevitably translated, for companies, into the need to take a significant step shandong mobile number database forward: putting the customer at the center means learning to intercept their needs, to know their expectations and to help them with their products/services to satisfy them as best as possible .
But for all this not to remain a mere claim, but to translate into an effective modus operandi, a paradigm shift and the adoption of a data-driven approach are necessary.
But how do you evolve towards a customer-centric company?
Let’s delve deeper together.