b. CSAT Score (Customer Satisfaction Score)
What is CSAT Score: CSAT Score is a measure of customer satisfaction with a product, service, or interaction. It is typically collected through post-interaction surveys, where customers rate their satisfaction on a scale, often from 1 to 5 or 1 to 7.
c. AI Feedback
What is AI Feedback: AI Feedback is a feature within Convin's suite of products that utilizes artificial intelligence to provide constructive feedback to customer service agents based on call interactions, Call Scores, and CSAT Scores.
2. Automated Agent Coaching
Our Automated Coaching Platform is a unique product tailored for peru mobile database call center environments. This platform provides personalized and automated coaching sessions to agents, helping them develop resilience and better manage stress.
Peer-to-peer coaching in Convin’s automated agent coaching platform
3. Real-Time Guidance
Real-Time Agent Assistance is a cutting-edge solution designed to empower call center agents with real-time support and guidance during customer interactions.
Different kinds of battle cards in real-time monitoring
The assistant listens to customer-agent conversations in real-time, analyzing the dialogue for crucial information and customer sentiment. Based on the analysis, the assistant provides agents with instant recommendations and suggestions to guide them in addressing customer queries and concerns effectively.