How Personalized SMS Marketing Helps Build Stronger Relationships
Posted: Sun Feb 16, 2025 4:35 am
Role in helping increase the sph.Glossary of call center acronyms contacts per hour (cph)this is . How many contacts the agents can make each hour (total contacts divided by total hours). . This is important because if the agents are not contacting customers, they cannot sell to . Them.Cph can be evaluated in many ways.Determine if there are certain hours throughout the day . That peak for reaching contacts or assess if it’s a particular day.When you can identify . The best time for contacting customers, it certainly provides an advantage in setting the team .
Up for generating more sales.If the cph is low, dig ecuador number data into the data and ask . Why. Consider if the list is good or if there are potentially a lot of . Bad numbers. Conversion ratethis calculation comprises the number of opportunities the agents spoke with that . Turned into a sale (total contacts divided by total sales).So regardless of how many hours . Are spent on a campaign, this helps evaluate how the team is doing when they . Reach a decision maker. This is important to know on many levels.
If the conversion rate . Is low, it’s essential to evaluate why. Although we all desire the highest conversion rate . Possible, we must be conscientious of the quality of sales generated.Questions to ask:is the script . Solid, or could it use some fine-tuning?Are the agents using appropriate rebuttals?Are the agents calling . Into the right market? Average talk time (att)this is the average time an agent talks . To the customer on the phone. This metric is vital to telemarketing companies because it . Helps identify areas of opportunity.
Up for generating more sales.If the cph is low, dig ecuador number data into the data and ask . Why. Consider if the list is good or if there are potentially a lot of . Bad numbers. Conversion ratethis calculation comprises the number of opportunities the agents spoke with that . Turned into a sale (total contacts divided by total sales).So regardless of how many hours . Are spent on a campaign, this helps evaluate how the team is doing when they . Reach a decision maker. This is important to know on many levels.
If the conversion rate . Is low, it’s essential to evaluate why. Although we all desire the highest conversion rate . Possible, we must be conscientious of the quality of sales generated.Questions to ask:is the script . Solid, or could it use some fine-tuning?Are the agents using appropriate rebuttals?Are the agents calling . Into the right market? Average talk time (att)this is the average time an agent talks . To the customer on the phone. This metric is vital to telemarketing companies because it . Helps identify areas of opportunity.