The company decided to contact us to improve the system for monitoring the call back process and set up various scenarios for processing missed calls. Finding a solution We suggested connecting the Robot Controller function for the virtual PBX and together with the client set up automatic dialing of missed calls according to the following conditions: If a missed call remains unprocessed by anyone within 30 minutes, it goes into the call-back queue If a call is registered outside of working hours, it is queued for the next working day.
as missed calls, so as not to call back those who dialed the wrong benin cell phone number list number. If a client calls without answering several times, the robot does not add his number to the list again The waiting time for a client to answer a call back is 20 seconds, so as not to appear too intrusive The interval between repeated attempts to contact the client is 20 minutes, the total number of attempts is 5 Later, we set up rules for callbacks for calls left unanswered in the first callback queue, so as not to lose those customers who could not be reached in the shortest possible time.
In the second callback queue, we extended the answer waiting time, increased the interval between repeated calls, and reduced the total number of attempts to contact the customer.