What is a Shopify chatbot?

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A Shopify chatbot is an e-commerce tool that simulates natural conversation . It pulls data from your store to automate certain tasks. These tasks include communicating with customers, checking store inventory, managing returns, and encouraging purchases.

Shopify chatbots generally fall into one of three categories:

Intelligent chatbots are driven by artificial intelligence (AI)
Simple chatbots are rule-based bots
Hybrid models mix the two approaches above
Chatbots that use AI are often more complex and make fewer of the typical afghanistan phone number data bot errors. AI-powered chatbots are those that come closest to real, human-like actions, among the three types.

You can use rule-based chatbots for simple tasks, such as ordering pizza online. They're often more cost-effective, at least initially.

But if these bots receive complicated (rather than predictable) requests, they'll fail. This can cost you sales from frustrated customers; the true cost is difficult to measure.

Hybrid models, intermediate between intelligent chatbots and simple chatbots, can cover a wide range of functionalities.

Why use Shopify chatbots?
Shopify chatbots offer an innovative way to deliver personalized solutions to customers in real time. They can automate returns, report on order status, and increase sales by checking inventory in seconds.

Here are five ways using Shopify chatbots can improve your e-commerce business.

Save on personnel costs
Interacting with chatbots costs nothing. These bots do work that would otherwise require paid staff or expensive software platforms.

DavidsTea Order Tracking Chatbot
Source: Heyday
Make it easier for your customers to buy
A good chatbot will guide customers through their purchasing journey. Artificial intelligence allows some chatbots to capture unique search attributes, narrow them down, and present shoppers with related products.

AI-driven product searches generate personalized recommendations, making it easier for customers to find what they want.