Why trust WPBeginner?
Posted: Sun Apr 20, 2025 6:23 am
We already use several customer support tools for our business, including Help Scout for customer support and WPForms for contact forms. So when we tested other small business options, these were the factors we considered:
We use these tools on our websites : We only include customer service tools that we have tested and used ourselves. We also looked at customer reviews to find options that many users recommend.
Ease of Use : We specifically looked for tools that were easy to use for beginners. An easy-to-use interface and a simple onboarding process were the top priorities when choosing customer support software.
Different Use Cases : No one-size-fits-all customer support tool is ideal for all types of websites and online businesses. That's why we've reviewed tools for different use cases, such as VOIP phone service, contact forms, ticketing systems, documentation , live chat, and more.
Customer Support: We tested each company's support to see how responsive and quality the service is.
Cost: We compared pricing structures to determine which tools offer the best value for businesses of various sizes.
Scalability: We evaluated whether the support tool can adapt to the needs of growing companies.
With that said, let’s take a look at the best customer support tools for your small business.
We at WPBeginner are a team of experts with over 16 years of experience in WordPress, design and online oman telemarketing data marketing. We have also been providing support to our clients for a long time, so we have a lot of real-world experience with many of these tools.
Our team has thoroughly reviewed all the tools on this list and tested them on real websites. To learn more, check out our full editorial process .
1. Help Scout (full customer support system)
Help Scout
Help Scout is the best customer support software on the market. It allows you to provide support to users through email, social media and live chat.
We use Help Scout for our business and love that it has a shared inbox to streamline and easily resolve customer inquiries.
You can also organize conversations into teams and folders and ensure timely responses by assigning conversations to specific team members. This way, everyone stays informed and customers are happy.
We use these tools on our websites : We only include customer service tools that we have tested and used ourselves. We also looked at customer reviews to find options that many users recommend.
Ease of Use : We specifically looked for tools that were easy to use for beginners. An easy-to-use interface and a simple onboarding process were the top priorities when choosing customer support software.
Different Use Cases : No one-size-fits-all customer support tool is ideal for all types of websites and online businesses. That's why we've reviewed tools for different use cases, such as VOIP phone service, contact forms, ticketing systems, documentation , live chat, and more.
Customer Support: We tested each company's support to see how responsive and quality the service is.
Cost: We compared pricing structures to determine which tools offer the best value for businesses of various sizes.
Scalability: We evaluated whether the support tool can adapt to the needs of growing companies.
With that said, let’s take a look at the best customer support tools for your small business.
We at WPBeginner are a team of experts with over 16 years of experience in WordPress, design and online oman telemarketing data marketing. We have also been providing support to our clients for a long time, so we have a lot of real-world experience with many of these tools.
Our team has thoroughly reviewed all the tools on this list and tested them on real websites. To learn more, check out our full editorial process .
1. Help Scout (full customer support system)
Help Scout
Help Scout is the best customer support software on the market. It allows you to provide support to users through email, social media and live chat.
We use Help Scout for our business and love that it has a shared inbox to streamline and easily resolve customer inquiries.
You can also organize conversations into teams and folders and ensure timely responses by assigning conversations to specific team members. This way, everyone stays informed and customers are happy.