A Good Crm Will Let You Handle Multiple Support Channels
Posted: Sun Jan 05, 2025 8:58 am
Give You a Single View of Your Customer Data. Your Customer Support Team Will Help You Better Serve Your Customers by Displaying Details Such as Purchase History, Questions Related to Past Purchases, Etc. On a Single Screen. For Example, With Vtiger Crm, You Can Talk to Your Customers on the Phone or Through Chat and Log Their Questions Right Away on the Same Screen. Doesn’t It Sound Easy? Improve Customer Retention () Imagine You Have a Leaky Bucket and Water is Leaking Out of It.
Do You Pour Water to Refill the Bucket? Or Do oman whatsapp number list You Punch a Hole to Stop the Water From Overflowing? You Would Probably Fix the Bucket First. Why? Because Adding Water Would Be a Futile Effort, While Fixing and Retaining the Water Would Be Much Easier and More Fruitful. Now, Water is Your Customer Base and a Leaky Bucket is Your Company. Getting New Customers is Hard Work and to Times More Expensive Than Getting New Customers and Retaining Existing Customers is Easy.
So How Do You Get Customers to Choose You Over Your Competitors? There Are Many Ways. For Example, Let’s Say You Use an Affiliate Program. To Set Up a Loyalty Program, You Must Have Information About Your Customers, Such as: Where They Browse and Shop Most Often What Kind of Offer Attracts Them? They Are Most Interested in How Do You Detect Such Patterns? How Do You Collect Data Spread Across Your Product Range and Over a Longer Period of Time? A Crm System – All This Information Can Be Stored and Made Available Through a Reliable Crm.
Do You Pour Water to Refill the Bucket? Or Do oman whatsapp number list You Punch a Hole to Stop the Water From Overflowing? You Would Probably Fix the Bucket First. Why? Because Adding Water Would Be a Futile Effort, While Fixing and Retaining the Water Would Be Much Easier and More Fruitful. Now, Water is Your Customer Base and a Leaky Bucket is Your Company. Getting New Customers is Hard Work and to Times More Expensive Than Getting New Customers and Retaining Existing Customers is Easy.
So How Do You Get Customers to Choose You Over Your Competitors? There Are Many Ways. For Example, Let’s Say You Use an Affiliate Program. To Set Up a Loyalty Program, You Must Have Information About Your Customers, Such as: Where They Browse and Shop Most Often What Kind of Offer Attracts Them? They Are Most Interested in How Do You Detect Such Patterns? How Do You Collect Data Spread Across Your Product Range and Over a Longer Period of Time? A Crm System – All This Information Can Be Stored and Made Available Through a Reliable Crm.