The factors that you can use to assess

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How many VoIP providers are you working with? Just the one? Are they delivering great value and quality on both incoming and outgoing calls?

In selecting and assessing a VoIP provider, it’s worth remembering that incoming and outgoing calls are handled separately. You really can have separate providers for both. Also, if your PBX supports it you can have more than one provider, with preferences set up.

VoIP providers are also belgium telegram different for incoming and outgoing calls. It’s not just about price. Here we look briefly at some of the factors you can use to assess a VoIP provider for both types of calls.

Incoming calls
The industry term for incoming calls is Origination. The VoIP provider assigns your business a set of Direct Inward Dialling (DID or DDI) numbers. When a call is received at one of these numbers, the provider links this virtual number to your PBX system, connecting the call to an end-user in your company.

When you’re selecting or assessing a VoIP wholesale provider for origination, there are a number of factors you need to consider:

Dropped calls – the primary measure of an origination provider is quality. Losing a call from a customer, or constantly having to ask them to repeat, is clearly a business risk. Poor call quality reflects badly on your business. The dropped call rate (DCR) is a measure of how many calls were cut off before the conversation finished.
Sound quality – being able to hear and understand the caller. Sound quality can be badly affected by competing traffic on the line. This is not just about the VoIP origination provider but also your internet connectivity and internal comms equipment. Video and large file uploads and downloads will hog bandwidth, so you will need to prioritise traffic.