Leading analyst of the Center for Electronic

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ethodology, Analysis and Consulting of BFT-Holding LLC Sergey Kogan, product support bots do not cope well with raw information of regulations. He noted that they need to be prepared and adapted for the work of AI. At the same time, Sergey Kogan noted that bots cope well with document control, and "the more often the task is repeated", the more effectively artificial intelligence copes with it.

Interest in working with greece telegram the Leningrad Region was expressed by Anton Moskalenkov, Director of Regional Relations with Government Agencies at Yandex LLC. He said that the company is ready to consider various cooperation scenarios, but it needs to clearly understand the partners' requests. According to Anton Moskalenkov, Yandex is already working with the governments of Moscow and St. Petersburg on issues of developing assistants based on large language models (LLM) in the YandexGPT neural network.

"Our cooperation will be mutually beneficial. We are interested in "feeding" as much information as possible to digital models. Yandex has experience working in the system of state archives and their digitization. We are already working in 19 regions and will be glad if the Leningrad Region joins this list," said Anton Moskalenkov.

Government Technologies of the National Research University ITMO Igor Kuprienko also announced readiness for cooperation. He said that work on a digital platform for a smart city is underway within the walls of this university. According to him, the Leningrad Region has been chosen as a test region and ITMO University is ready to show the results of the work, including an intelligent assistant that can be useful in urban development and statistics.

The Leningrad Region (together with Lipetsk and Chelyabinsk) is among the pilot regions where the receipt of services based on the Unified Biometric System (UBS) is being implemented. According to the State Budgetary Institution of the Leningrad Region "MFC", at the end of 2024, the region plans to launch five sites for accepting documents for the provision of services (the list of documents for which does not include a copy of the passport) based on biometrics. Based on the results of the sites in Bugry, Murino, Novosaratovka, Kudrovo and Novoselye, a decision will be made on the advisability of scaling the service throughout the Leningrad Region.

"We have many applicants who refuse to process biometric data, and we need to understand whether the service will be in demand. But we will try to motivate clients to use biometrics, but now the vast majority do not believe that it is safe. For many, connecting biometrics means allowing it to be stolen, and until we start convincing people otherwise, this project will not take off," said the spokesperson of the State Budgetary Institution of the Leningrad Region "MFC".

The relevance and importance of her words were confirmed by Vladislav Svyatik, Deputy Director General of JSC "Center for Biometric Technologies" (CBT). He noted that the biometric service is in its infancy in the Russian Federation and called the fears of Russians understandable and explainable. Vladislav Svyatik recalled that people experienced similar fears in the years when the first contactless terminals appeared.

"Obtaining biometric services is a safe technology guaranteed by the state, and this must be communicated to citizens," he said. According to the Deputy Director General of JSC "CBT", 14 biometric-based services have already been launched in Russia. As examples, in addition to government tasks, he cited banks that use biometrics for payment, foreigners cannot get a SIM card in Russia without biometric data, age verification when purchasing goods for adults, remote registration of individual entrepreneurs and hotel check-in without presenting a passport. "As part of the strategy, we can work out any solution related to the authentication of citizens," Vladislav Svyatik summed up.