Telegram has become the most popular platform f
Posted: Tue Jan 21, 2025 3:39 am
he ecosystem's chatbots provide up-to-date information on key areas such as healthcare, education, government services, labor relations, etc. Chatbots can also be used to access a number of services, such as making an appointment with a doctor or at a multifunctional center.
The number of messages sent by bots in response to requests from city residents has more than doubled over the past year, amounting to 7.6 million. In total, over 12 million messages have been generated and sent in the Digital Petersburg ecosystem since the launch of chatbots in 2021.
This growth in interest bangladesh whatsapp number database in chatbots reflects the general trend towards demand for digital services that expand the possibilities of obtaining information and help save time. Most often, users resort to the help of bots to search for information in such areas as government services, healthcare, education, and sports.
or communicating with chatbots among St. Petersburg residents. City chatbots are also available on separate widgets and on the social network VKontakte.
"We are implementing a digital transformation strategy in St. Petersburg aimed at transferring government services and services to electronic form, searching for new technological solutions and tools. In 2021, we launched the first chatbot, and now we have more than 40 of them. They answer citizens' questions in a variety of areas. With their help, St. Petersburg residents can, for example, find out the status of their application to the emergency service or MFC, call a doctor to their home, find out what benefits are available to them, find out where and when interesting city events are taking place, and much more. Since the launch of the project, chatbots have answered requests from over 300 thousand people," said Vice Governor of St. Petersburg Stanislav Kazarin.
The most popular bots by the end of 2023 included "MFC St. Petersburg" and Service "122". The first allows you to get information about MFC services, find the nearest center, check the status of your application, and make an appointment. Using the Service "122" bot, you can submit an application to call a doctor at home, find out the status of previously submitted applications, and leave a review, which allows service specialists to process the feedback.
Bots provide information 24/7, and you can contact them at any convenient time. This saves citizens' time and reduces the workload of employees answering questions. Thus, the chat bot of the "122" Service can receive more than 90 requests per minute, and the bot on school nutrition issues processed over 900 thousand requests per month in 2023. This is much more than a person can do.
A number of chatbots consult city residents on issues that are relevant all year round, but there are also bots for thematic queries that are in demand during a limited period of time. With their help, you can find out where the nearest skating rink is open nearby or where they started selling seasonal smelt.
In 2024, the number of chatbots will continue to increase - the Digital Petersburg team is developing two to four bots per month. This will allow for even more efficient processing of requests from Petersburg residents in a wider range of areas.
The number of messages sent by bots in response to requests from city residents has more than doubled over the past year, amounting to 7.6 million. In total, over 12 million messages have been generated and sent in the Digital Petersburg ecosystem since the launch of chatbots in 2021.
This growth in interest bangladesh whatsapp number database in chatbots reflects the general trend towards demand for digital services that expand the possibilities of obtaining information and help save time. Most often, users resort to the help of bots to search for information in such areas as government services, healthcare, education, and sports.
or communicating with chatbots among St. Petersburg residents. City chatbots are also available on separate widgets and on the social network VKontakte.
"We are implementing a digital transformation strategy in St. Petersburg aimed at transferring government services and services to electronic form, searching for new technological solutions and tools. In 2021, we launched the first chatbot, and now we have more than 40 of them. They answer citizens' questions in a variety of areas. With their help, St. Petersburg residents can, for example, find out the status of their application to the emergency service or MFC, call a doctor to their home, find out what benefits are available to them, find out where and when interesting city events are taking place, and much more. Since the launch of the project, chatbots have answered requests from over 300 thousand people," said Vice Governor of St. Petersburg Stanislav Kazarin.
The most popular bots by the end of 2023 included "MFC St. Petersburg" and Service "122". The first allows you to get information about MFC services, find the nearest center, check the status of your application, and make an appointment. Using the Service "122" bot, you can submit an application to call a doctor at home, find out the status of previously submitted applications, and leave a review, which allows service specialists to process the feedback.
Bots provide information 24/7, and you can contact them at any convenient time. This saves citizens' time and reduces the workload of employees answering questions. Thus, the chat bot of the "122" Service can receive more than 90 requests per minute, and the bot on school nutrition issues processed over 900 thousand requests per month in 2023. This is much more than a person can do.
A number of chatbots consult city residents on issues that are relevant all year round, but there are also bots for thematic queries that are in demand during a limited period of time. With their help, you can find out where the nearest skating rink is open nearby or where they started selling seasonal smelt.
In 2024, the number of chatbots will continue to increase - the Digital Petersburg team is developing two to four bots per month. This will allow for even more efficient processing of requests from Petersburg residents in a wider range of areas.