Why the use of RPA is only now really worthwhile

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Our customers first became acquainted with the technology surrounding Robotic Process Automation (RPA) several years ago. With great promises and expectations, various attempts were made to use the RPA software and the first bots productively. Some of these attempts were successful, some less so. In the meantime, several years have passed and initial findings have been gathered. Insurance companies and companies from other industries have automated dozens of processes and are pleased with the time savings they have every day or the increased quality of the work results. Nevertheless, many RPA projects are not as successful as they could have been. There are many reasons for this, but often it was because the technology was not yet mature enough.

The technology has great potential, especially for the insurance industry, and is already being used in various areas, but the success has often not lived up to expectations. RPA providers have now responded to namibia consumer email list this and added essential components to their products. Here we would like to take a closer look at three aspects that have changed fundamentally in recent years.

1. RPA strategy
Many RPA projects started with small development teams for all RPA processes in the company. Permanent operation and maintenance often fell by the wayside. One of the biggest challenges in implementing RPA processes was the fact that it often happened in the shadow of the IT department. In many cases, RPA processes were developed and implemented by other teams in the company themselves, which often led to conflicts with the IT department. A clear strategy and approach on how RPA processes should be implemented in the company was missing.

Our recommendation:
Define a clear approach for implementing RPA processes in the company. Involving the IT department from the start is crucial to avoid conflicts and ensure effective integration of RPA technology into the existing IT infrastructure. A specialized RPA team can help ensure successful implementation and smooth operation of RPA processes. Ultimately, it is important to have a long-term perspective when implementing RPA processes in the company and to ensure that the infrastructure remains efficient and stable in the long term.